When the product was king, it was all about what the product could do. Now that customer is king, it’s about creating the best customer experience and gaining lifetime loyalty. Recurring revenue models are the new in, which incentivize the customer to actually stick around, unlike license and maintenance models of the past. Launching high-quality products has become more of a team effort, which requires a certain level of collaboration across different departments. That's why Product 360 goes hand in hand with Customer 360. The key to product success is to start with the customer, invest in technology and quickly adapt to changes.
Manufacturers are responding to the global supply chain disruption by forecasting demand further out in the future. Manufacturers are struggling with multiple challenges: supply...
Digital transformation is all the rage, but there’s no clear definition of its scope and even less practical guidance about how to achieve it....
Savant Systems, parent company of GE Lighting, is a leader in premium smart home and smart power solutions. Beth LeClerc and Angie Larson join...