When the product was king, it was all about what the product could do. Now that customer is king, it’s about creating the best customer experience and gaining lifetime loyalty. Recurring revenue models are the new in, which incentivize the customer to actually stick around, unlike license and maintenance models of the past. Launching high-quality products has become more of a team effort, which requires a certain level of collaboration across different departments. That's why Product 360 goes hand in hand with Customer 360. The key to product success is to start with the customer, invest in technology and quickly adapt to changes.
Transformation doesn't have to mean one massive overhaul. Take it from our guest Diana Sehawneh, Quality Project Coordinator at MaryRuth Organics. Learn how she...
As medtech experiences a period of rapid evolution, quality processes are transforming as well. Nicolle Cannon (Cannon Quality Group) and Chuck Serrin (Propel) discuss...
Savant Systems, parent company of GE Lighting, is a leader in premium smart home and smart power solutions. Beth LeClerc and Angie Larson join...